Privacy Policy

    Your Privacy Choices

    At City Sky Travel Limited, we respect your privacy and are committed to giving you control over your personal information. This article outlines the various choices and rights you have regarding your data and how you can exercise them.

    1. Accessing and Updating Your Information

    You have the right to access and update your personal information. To do so:

    • Contact us: If you need assistance updating your information, you can contact our customer service team at info@cityskytravel.com or +254729256040.

    2. Opting Out of Marketing Communications

    You can choose not to receive marketing communications from us. To opt out:

    • Unsubscribe link: Click the unsubscribe link at the bottom of any marketing email you receive from us.
    • Email us: Send a request to info@cityskytravel.com to be removed from our marketing mailing list.

    Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your bookings or account.

    3. Managing Cookies and Tracking Technologies

    You have control over how cookies and other tracking technologies are used on our website. To manage these settings:

    • Browser settings: Adjust your browser settings to block or alert you about cookies. Each browser has different controls, so check the “Help” section of your browser for instructions.
    • Cookie consent tools: Use our website’s cookie consent tool, if available, to customize your cookie preferences.

    Be aware that disabling cookies may affect the functionality of our website and your user experience.

    4. Requesting Data Deletion

    You have the right to request the deletion of your personal information, subject to certain legal obligations. To request data deletion:

    • Contact us: Email your request to info@cityskytravel.com with the subject line “Data Deletion Request.” Include your full name, contact information, and details of the information you wish to delete.

    We will review your request and respond within the time frame required by applicable laws.

    5. Restricting Data Processing

    In certain circumstances, you may have the right to restrict the processing of your personal information. To request restrictions:

    • Contact us: Email your request to info@cityskytravel.com with the subject line “Data Processing Restriction Request.” Include your full name, contact information, and details of the processing activities you wish to restrict.

    We will evaluate your request and comply as required by applicable laws.

    6. Objecting to Data Processing

    You have the right to object to the processing of your personal information for specific purposes, such as direct marketing or profiling. To object:

    • Contact us: Email your objection to info@cityskytravel.com with the subject line “Data Processing Objection.” Provide details about the processing activities you object to.

    We will review your objection and cease processing your information unless we have compelling legitimate grounds to continue.

    7. Data Portability

    You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request the transfer of your data to another organization. To request data portability:

    • Contact us: Email your request to info@cityskytravel.com with the subject line “Data Portability Request.” Include your full name, contact information, and details of the data you wish to transfer.

    We will provide your data in a portable format and assist with the transfer as required by applicable laws.

    8. Lodging a Complaint

    If you believe your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority. To lodge a complaint:

    • Contact us: We encourage you to first contact us at info@cityskytravel.com or tel:+254729256040 so we can address your concerns.
    • Supervisory authority: If you are not satisfied with our response, you can contact your local data protection authority.

    9. Contact Information

    For any questions or concerns about your privacy choices, or to exercise any of your rights, please contact us at:

     

    City Sky Travel Limited

    General Wairunge Street MADINA MALL, BASEMENT FLOOR, NO 27 Eastleigh, Nairobi, Kenya

    +254729256040

    info@cityskytravel.com